Disclaimer

Australian Lost Super pty ltd runs the website lostsuper.com.au. Please be aware that when you provide your information to us via the website, it will likely be passed onto third parties that we believe can assist with the process of locating and/or consolidating your lost or inactive superannuation. Please note these third parties can include the ATO, banks, authorised financial advisers, superannuation providers and/or other third parties or superannuation specialists. We make no gurantees that they will be able to locate your lost super, and take no responsibility for any advice given by these third parties.

You should consider carefully the implications of any recomendations made or advice provided by any third party who contacts you as a result of your enquiry on the webite.

The product and economic information available on this web site has been compiled by lostsuper.com.au from data sources within the market, which are believed to be reliable. lostsuper.com.au, and all associated companies or any of their employees, directors or agents will not be liable for any loss or damage arising as a result of reliance on this information by the reader (except for any statutory liability which cannot be excluded).

Information provided in this website is not intended to be personal financial advice and is for general information only. Readers should only act on information after having received professional advice appropriate to their personal circumstances.

 

Protecting Your Privacy

 

Australian Lost Super Pty Ltd Privacy Policy

The privacy of your personal information is important to us at Australian Lost Super. In addition to complying with existing laws that govern confidential information that you provide to us, we are also required to comply with the National Privacy Principles. We will always seek to comply with the National Privacy Principles as well as other applicable laws which may affect your personal information.

This privacy policy outlines why we need to collect some personal information from you, how this information may be used, whom we may pass this information onto and details of some of the parties we work with in the process of searching for your lost super, who we won’t pass your personal information onto, how your personal information is stored, and what you can do if you do not want us to keep your personal information.

Why do we collect your personal information?

The main reason we need to collect some basic information from you is so that we and/or other parties we work with, are able assist searching for and/or consolidating your lost or inactive super. In general, we will only request the following basic information initially from you (via the website lostsuper.com.au);-

 

  • Your name
  • Your contact phone number
  • Your email address
  • Your address
  • Your date of birth
  • Your Tax File Number 

How will this information be used?

 

The personal information you provide to us via the website will be used so that we, or other parties we work with, are able to contact you and discuss the process we need to go through to search for and/or consolidate your lost or inactive super. We will seek to ensure that your personal information is not used or disclosed for any purpose other than:

  • the primary purpose for which it was collected (searching for and/or consolidating your lost super), or a purpose that is related to the primary purpose for which it was collected or a related secondary purpose;
  • where you have consented to the use or disclosure; or
  • in other circumstances where the National Privacy Principles authorise the use or disclosure such as when it is required by or authorised under law.

Who will we pass your basic personal information (listed above) onto?

 

We work with different organisations that specialise in assisting people locating and/or consolidating their lost or inactive super. Some of these organisations include (but are not limited to);-

 

  • Banks
  • Financial advisers
  • The Australian Tax office
  • Superannuation Providers
  • Insurance Companies

 

If we pass your personal information onto these parties, they may contact you so they are able to assist you with the process of searching for your lost or inactive super.

It is important to note that these organisations will have their own privacy policies which may differ from ours, so if dealing with a 3rd party who may request further personal information from you, please ensure you ask them about their privacy policy should you have any concerns.

 

Who won’t we pass your basic personal information (listed above) onto?

 

We will never pass your personal information onto marketing companies, or persons unrelated to assisting with you searching for and/or consolidating your lost or inactive super.

 

How is your our Personal Information stored?

Your personal information is generally held in client files or on a computer database. Your personal information may also be held in a secure archiving facility.

We will seek to ensure that we take reasonable steps to ensure that the personal information that we hold is protected from misuse and loss and from unauthorised access, modification and disclosure. Some of the measures that we have adopted are having facilities for the secure storage of personal information, having secure offices and access controls for our computer systems.

What if you do not want us to hold your personal information?

If, for whatever reason, after you have provided us with your personal information you do not want us to continue to store this information, then please contact us so we can remove your details from our databases. Please note, you will also need to contact any third parties who may have been involved in the search for your lost super, and we can assist you with this process should you require. Please contact us and let us know as soon as possible and we will also take reasonable steps to destroy or permanently de-identify your personal information should you request us to do so in accordance with the National Privacy Principles.

Contacting Us and Privacy Issues

You can obtain further information on request about the way in which we manage the personal information that we hold or you can raise any privacy issues with us by contacting us via email at This email address is being protected from spambots. You need JavaScript enabled to view it.

 

In summary, we will only ever use your personal information for the purposes of locating/and or consolidating your lost super. We will need to pass this information onto 3rd parties who can assist with the process of searching for and/or consolidating your lost super (please ensure you check what their privacy policies are if you have any concerns), we will store any information you provide us securely, and destroy or permanently de-identify your personal information should you request that we do so.

 

This Privacy Policy was prepared by and issued by AustralianLost Super Pty Ltd

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